High Potential Coachee Feedback
Pamela first began working with our executive team in November almost three years ago. We evaluated ourselves as a team, and saw some gaps in how we hold ourselves and each other accountable.
As a system, although we are a successful catering company we had many unforeseen breakdowns so she worked with us to upgrade how we communicate our way through the systemic steps of geVng our product delivered on tie and with great success. She helped me initiate a customer review process at the end of our event delivery, and today our satisfaction rating are always between 97% and 100% satisfied.
Simultaneously, Pamela began coaching me personally, as well as Gina, our VP of Sales, who is the successor to the owner when she retires. Pamela helped me, through the Harrison Assessment, to recognize the tendency I had to do work FOR people rather than teach them how to do it for themselves. That was illuminating!
This was affirmed by the feedback from my direct reports. Through the Leadership Impact Survey, which is a benchmark survey asking my direct reports how effective I am at geVng extra beyond-basics effort and loyalty from them, the first year I took it I was failing. The second year of the survey I had substan0ally improved.
I had a two-hour meeting with them about me, where I shared my scores showing improvement but not perfection, and what I was going to do about that. I expected a one-hour meeting, but they were engaged and wanted to talk about how we could all improve. They gave me suggestions for how I could improve. One clear area where I am improving dramatically is in my communication with them, both in instructions for how to do their jobs and my commitment to increase my clarity about what I expect from them.
The results are more dramatic from some than others. My warehouse manager, for example, is asking for more and more responsibility and he is working the system toward cost and time efficiency and improving. He recently went from hourly to salaried.
I am a better manager today and still growing, thanks to the support of Pamela Stambaugh.